Chats Report & Qualified Leads

Qualified Leads in Chats Report

• The Chats Report provides visibility into chat volume, AI assistant containment, and agent handling over any selected time period.
• Covers both live chat and AI chatbot activity in a single unified report.
• A new Qualified Leads count shows how many leads were qualified across all chat interactions, giving a clearer picture of how the chat channel contributes to the pipeline.